RETURN AND GUARANTEE POLICY
I. SOME OF FAQ RELATED TO OUR RETURN POLICY:
We are willing to provide you returns and exchanges without shipping costs within 30 days on all sets that have not been installed, worn, or tampered with in any situation. One thing you should remember is that all our products are made of 100% natural human hair.
Besides, each bundle comes from individual people, therefore, we cannot guarantee all of the hair color or texture. However, we will try our best to find out the best matches to meet your requirements. You can always check out your order to determine if the color is matched through our photos on website and video call.
1. How long does the return policy last?
2. What is the return policies?
3. Do I have to pay for the shipping cost of my return?
4. Do I need to contact Richair before returning my order?
5. How can I contact you?
6. Where is RICHAIR’s address?
7. How do I receive my refund?
II. GUARANTEE POLICY
Moreover, RICHAIR also provide 30 Days Product Guarantee:
If any hair bundle you received have problems related to manufacturing problems, you will be protected by this guarantee:
• Within 30 days of receiving your order, contact us with a photo or video showing the issue ask for solutions
• We will review you claims and give the solutions. Since most problems can be solved by maintenance method, we may give you recommended product(s) that will deal with those problems. If the problem cannot be solved, the hair must be sent back to us. Then, we will handle this issue.
• In order for us to determine your products, your purchase can be replaced, your order must be sent back to our office. All costs for removing your items and shipping are the customer’s responsibility.
• We do not offer the returns or the exchanges for the customized hair products.
Should you have any other questions, please do not hesitate to contact us anytime!
|DELIVER IN TIME||30 - DAY RETURNS||FLAXIBLE PAYMENT||24 - HOUR SERVICES|
|Our orders are usually shipped in 3-5 days after payment received (except weekends, our vacations or there are problems with the order).||We accept return within 30 days, please make sure that the hair hasn't been used or damaged. If the items you received is defective, please contact us first.||We accept Bank TT, Western Union, Money Gram, Paypal, credit card, others…||Professional, efficient, 24 hours online service. To provide customers with satisfactory service.|